Play Responsibly
Your wellbeing is our priority
Gaming should enhance life, not complicate it. We're committed to ensuring every player maintains control, plays responsibly, and knows when to seek support. This page provides comprehensive guidelines, warning signs, and access to professional help.
What is Responsible Gaming?
Responsible gaming means maintaining control over your lottery participation and ensuring it remains an enjoyable, recreational activity.
Core Principles
- Gaming should be entertainment, not a source of income
- Set and stick to personal time and money limits
- Never chase losses or gamble to solve financial problems
- Maintain balance with other life activities
- Recognize when gaming stops being fun
Our Commitment
- Strict age verification and enforcement (18+ only)
- Transparent information about odds and prizes
- Tools for setting spending and time limits
- Access to self-exclusion options
- Direct links to professional support services
Guidelines for Healthy Play
Follow these practical guidelines to maintain control and ensure lottery participation remains positive.
Set a Budget
Decide how much you can afford to spend before you start playing. Never use money needed for essential expenses.
Set Time Limits
Establish clear boundaries for how long you'll play. Take regular breaks and maintain balance with other activities.
Don't Chase Losses
Accept losses as part of the game. Never try to win back money by spending more than your budget allows.
Take Breaks
Step away regularly. Gaming should never interfere with work, family, or other important commitments.
Stay Informed
Understand the odds, rules, and risks. Make informed decisions about your lottery participation.
Seek Support
If you're concerned about your gaming, talk to someone you trust or contact professional support services.
Recognize Problem Behavior
Be aware of these warning signs that may indicate gaming is becoming a problem. Early recognition is key to seeking help.
Behavioral Warning Signs
- Spending more money or time than you planned
- Lying to family or friends about gaming activity
- Borrowing money to gamble or pay gambling debts
- Neglecting work, family, or personal responsibilities
- Chasing losses or gambling to solve financial problems
Emotional Warning Signs
- Feeling anxious, irritable, or restless when not gaming
- Gambling to escape stress or negative emotions
- Feeling guilty or ashamed about gaming behavior
- Losing interest in activities you previously enjoyed
- Experiencing relationship conflicts due to gaming
If you recognize any of these signs, it's important to take action. Reach out for support—you're not alone, and help is available.
Self-Assessment
Take a moment to honestly reflect on your gaming habits. These questions can help you evaluate whether your lottery participation is healthy.
Consider These Questions
1. Do you spend more money on lottery tickets than you originally intended?
2. Have you ever lied to friends or family about how much you spend on gaming?
3. Do you feel the need to gamble with increasing amounts to maintain excitement?
4. Have you tried to cut back or stop gaming but found it difficult?
5. Does gaming interfere with your work, relationships, or daily responsibilities?
6. Do you gamble to escape problems or relieve uncomfortable feelings?
7. Have you borrowed money or sold possessions to fund your gaming?
If you answered "yes" to one or more questions, consider reaching out for professional assessment and support. Early intervention can make a significant difference.
Get Professional AssessmentSetting Limits
Effective limit-setting is a cornerstone of responsible gaming. We provide tools to help you establish and maintain healthy boundaries.
Spending Limits
Set daily, weekly, or monthly spending caps. Once reached, you'll be prevented from exceeding your limit.
Time Limits
Control how long you play with time-based restrictions. Receive reminders and automatic session timeouts.
Self-Exclusion
Take a break from gaming for a set period. Choose temporary or permanent self-exclusion options.
Limit-Setting Best Practices
- Set limits before you start playing, not during
- Choose amounts you can comfortably afford to lose
- Review and adjust limits regularly based on circumstances
- Respect your limits—never try to bypass them
- Use multiple limit types for comprehensive protection
- Remember: limits protect your financial and emotional health
Getting Help
If you or someone you know needs support with problem gambling, professional help is available 24/7. You're not alone.
24/7 Helplines
Professional Services
- Counseling: Professional therapy and support groups
- Financial Advice: Debt management and budgeting assistance
- Family Support: Resources for affected family members
- Treatment Programs: Specialized rehabilitation services
- Peer Support: Connect with others in recovery
Taking the first step to seek help is courageous. All services are confidential, professional, and designed to support your recovery and wellbeing.
Support Organizations
We partner with leading responsible gambling organizations to provide comprehensive support and resources.
Underage Gaming Prevention
Protecting minors from gambling is a critical responsibility. We enforce strict age verification and provide resources for parents.
Age Verification
- Mandatory age verification at account registration
- Government-issued ID verification required
- Immediate account suspension for age policy violations
- Regular compliance audits and monitoring
- Zero tolerance for underage gaming attempts
Parental Guidance
- Keep account credentials secure and private
- Use parental control software on shared devices
- Educate children about gambling risks
- Monitor internet activity and restrict gambling sites
- Report suspected underage gaming immediately
Our Commitment
As a licensed lottery operator, we commit to the highest standards of responsible gaming and player protection.
Regulatory Compliance
Fully licensed and regulated under Australian gambling laws. Subject to regular audits and compliance reviews by regulatory authorities.
Staff Training
All team members receive comprehensive training in responsible gaming practices, problem gambling recognition, and customer support protocols.
Continuous Improvement
Ongoing assessment and enhancement of responsible gaming measures based on industry best practices and player feedback.
Partner Collaboration
Active partnerships with gambling support organizations to ensure comprehensive resources and referral pathways for players in need.
Additional Resources
Access comprehensive information, tools, and support materials to help maintain healthy gaming habits.
Understanding Problem Gambling
Comprehensive guides on recognizing, understanding, and addressing gambling problems.
Read MoreGambling Myths & Facts
Evidence-based information dispelling common misconceptions about lottery and gambling.
Read MoreFamily & Friends Guide
Resources for those concerned about a loved one's gambling behavior and how to offer support.
Read MoreSelf-Help Tools
Interactive tools, calculators, and worksheets to help you manage and monitor your gaming activity.
Read MoreGaming Should Be Fun
When gaming stops being entertainment and starts causing stress, it's time to take a step back. Support is always available, and asking for help is a sign of strength, not weakness.