Contact the Bureau

You can reach us through multiple channels:

• Phone: 1800 699 120 (Mon-Fri 9am-6pm, Sat 10am-4pm AEST)
• Email: contact@AussieFortuneLotto.com (24-hour response time)
• Contact Form: Submit an inquiry through the form on this page
• In Person: Visit one of our 7 retail locations across Victoria

We pride ourselves on prompt, professional responses:

• Phone inquiries: Immediate assistance during business hours
• Email inquiries: Within 24 hours, 7 days a week
• Contact form submissions: Within 24 hours on business days
• Complex inquiries: May require up to 48 hours for thorough investigation

Absolutely. We provide detailed information about all active draws:

• Jackpot values and prize divisions
• Winning odds and statistical information
• Draw schedules and ticket purchase deadlines
• Verification procedures and audit trails

Use the contact form above to specify which lottery you're interested in, and our team will provide comprehensive details.

We operate 7 retail locations across Victoria. Visit our Locations page for complete details, or contact our nearest locations:

Player welfare is our top priority. We provide comprehensive responsible gaming support:

• Visit our Responsible Play page for guidelines and resources
• Contact us directly to set spending or time limits
• Request self-exclusion options for temporary or permanent breaks
• Access 24/7 support via National Gambling Helpline: 1800 858 858